How to report a repair

We aim to make reporting a repair as straightforward and stress‑free as possible. Whether it’s a minor issue or something more urgent, there are simple ways to let us know and we’ll take care of the rest.

24‑hour repair reporting
You can report non‑urgent repairs at any time through our online system, Fixflo. It’s available 24/7, so whether something arises in the evening or over the weekend, you can log the issue at a time that suits you. Once submitted, our team will ensure it’s directed to the right contractor and progressed appropriately.

Urgent issues and emergencies
If something requires immediate attention, such as a water leak, electrical fault or anything that could pose a risk, you can use the emergency reporting option for our fully managed properties. This ensures urgent matters are prioritised and addressed as quickly as possible to keep you and your home safe.

Propertycloud access
You can also report and track repairs through Propertycloud, our online tenant portal. It offers a clear and simple way to log issues, monitor progress and stay informed every step of the way.

We’re here to help keep your home comfortable and running smoothly. If something doesn’t feel right, don’t hesitate to let us know, our team is on hand to support you.