Sales
0161 434 4311
didsbury@julianwadden.co.uk

Lettings
0161 249 5160
didsburylettings@julianwadden.co.uk

764b Wilmslow Road
Didsbury
M20 2DR

MORE DETAILS

Sales
0161 432 1115
theheatons@julianwadden.co.uk

Lettings
0161 442 1118
heatonslettings@julianwadden.co.uk

14 Moorside Road
Heaton Moor
SK4 4DT

MORE DETAILS

Sales
0161 427 0755
marple@julianwadden.co.uk

Lettings
0161 427 0733
marplelettings@julianwadden.co.uk

2 The Hollins
Marple
SK6 6AY

MORE DETAILS

Sales
0161 443 4020
reddish@julianwadden.co.uk

Lettings
0161 443 4022
reddishlettings@julianwadden.co.uk

16 Gorton Road
Reddish
SK5 6AE

MORE DETAILS

Sales
0161 474 8660
stockport@julianwadden.co.uk

Lettings
0161 474 8668
stockportlettings@julianwadden.co.uk

81-83 Wellington Road South
Stockport
SK1 3SL

MORE DETAILS

0161 713 4013

management@julianwadden.co.uk

Tenant Fault Reporting

10 Moorside Road
Heaton Moor
SK4 4DT

MORE DETAILS
BRANCH SUPPORT
Contact Reddish Branch

Our headquarters house our marketing department, accounts and directors, providing a vital support service to enable our estate agents to do what they do best: selling and letting property

branchsupport@julianwadden.co.uk

10 Moorside Road
Heaton Moor
SK4 4DT

FAULT REPORTING arrow
maintenance
When a property is managed by Julian Wadden and you need to report a fault, use our online reporting system and also instantly download the app to your device.
REQUEST A VALUATION arrow
Valuation
Curious about your property price or ready to move? With an ever changing property market you need to know the up-to-date sales or rental value of your property.
TESTIMONIALS arrow
TESTIMONIALS
We work tirelessly for our customers, we take pride in our professional approach and exceptional service. Read what customers say about buying and selling through Julian Wadden.

COMPLAINTS PROCEDURE

Stage 1

IF YOU BELIEVE YOU HAVE A GRIEVANCE, PLEASE WRITE IN THE FIRST INSTANCE TO THE RELEVANT BRANCH AND MANAGER AS DETAILED ON OUR CONTACT US PAGE.

Stage 2

THE GRIEVANCE WILL BE ACKNOWLEDGED WITHIN 3 WORKING DAYS AND THEN INVESTIGATED THOROUGHLY IN ACCORDANCE WITH OUR COMPLAINT HANDLING PROCEDURES. A FORMAL WRITTEN OUTCOME OF THE COMPLAINT WILL BE SENT TO YOU WITHIN 15 WORKING DAYS OF RECEIPT OF OUR INITIAL ACKNOWLEDGEMENT LETTER AND YOU WILL BE INVITED TO MAKE ANY COMMENTS THAT YOU MAY HAVE IN RELATION TO THIS RESPONSE. IF FOR ANY REASON, WE REQUIRE LINGER THAN THIS TIME SCALE TO FULLY INVESTIGATE THE MATTER, WE WILL ADVISE YOU IN WRITING AND CONFIRM OUR REVISED RESPONSE DATE.

Stage 3

IF YOU REMAIN DISSATISFIED WITH THE RESULT OF OUR INTERNAL INVESTIGATION THEN PLEASE WRITE TO JULIAN WADDEN AT THE FOLLOWING ADDRESS: BRANCH SUPPORT,10 MOORSIDE ROAD, HEATON MOOR, STOCKPORT, SK4 4DT WHO WILL REVIEW THE COMPLAINT FURTHER. FOLLOWING THE CONCLUSION OF OUR IN-HOUSE REVIEW WE WILL WRITE TO YOU WITH A FINAL WRITTEN STATEMENT USUALLY WITHIN 15 WORKING DAYS OF RECEIVING YOUR ESCALATED COMPLAINT. PLEASE NOTEj THAT A COMPLAINT WILL NOT BE INVESTIGATED IF IT HAS NOT FIRST BEEN REFERRED TO THE MANAGER OF THE INDIVIDUAL BRANCH AND MUST BE SUBMITTED TO JULIAN WADDEN IN WRITING.

Stage 4

IF YOU REMAIN DISSATISFIED WITH THE CONCLUSION OF THE IN-HOUSE REVIEW OF THE COMPLAINT, YOU CAN REFER THE MATTER TO THE PROPERTY OMBUDSMAN. PLEASE WRITE TO THE PROPERTY OMBUDSMAN USING THE ADDRESS BELOW:
THE PROPERTY OMBUDSMAN, MILFORD HOUSE, 43-45 MILFORD STREET, SALISBURY, WILTSHIRE, SP1 2BP0. PLEASE NOTE YOU WILL NEED TO SUBMIT YOUR COMPLAINT TO THE PROPERTY OMBUDSMAN WITHIN 12 MONTHS OF RECEIVING OUR FINAL WRITTEN RESPONSE, INCLUDING ANY EVIDENCE TO SUPPORT YOUR CASE. THE PROPERTY OMBUDSMAN REQUIRES THAT ALL COMPLAINTS ARE ADDRESSED THROUGH OUR IN-HOUSE COMPLAINTS PROCEDURE, BEFORE BEING SUBMITTED FOR AN INDEPENDENT REVIEW BY THEM.