CONTACT US

1. If you believe you have a grievance, please write in the first instance to the relevant branch and manager as detailed on our contact us page.

2. The Grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with our complaint handling procedures. A formal written outcome of the complaint will be sent to you within 10 working days of receipt of your initial letter and you will be invited to make any comments that you may have in relation to this response. If for any reason, we require longer than this time scale to fully investigate the matter, we will advise you in writing and confirm our revised response date.

3. If you remain dissatisfied with the result of our internal investigation then please write to Julian Wadden at the following address:

Branch Support
10 Moorside Road
Heaton Moor
Stockport
SK4 4DT

who will review the complaint further. Following the conclusion of our in-house review we will write to you with a final written statement. Please note that a complaint will not be investigated if it has not first been referred to the Manager of the individual branch and must be submitted to Julian Wadden in writing.

4. If you remain dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to the Property Ombudsman. Please write to the Property Ombudsman using the address below:

The Property Ombudsman, Milford House, 43-45 Milford Street, Salisbury, Wiltshire, SP1 2BP0.