Sales
0161 434 4311
didsbury@julianwadden.co.uk
Lettings
0161 249 5160
didsburylettings@julianwadden.co.uk
764b Wilmslow Road
Didsbury
M20 2DR
Sales
0161 432 1115
theheatons@julianwadden.co.uk
Lettings
0161 442 1118
heatonslettings@julianwadden.co.uk
14 Moorside Road
Heaton Moor
SK4 4DT
Sales
0161 427 0755
marple@julianwadden.co.uk
Lettings
0161 427 0733
marplelettings@julianwadden.co.uk
2 The Hollins
Marple
SK6 6AY
Sales
0161 474 8660
stockport@julianwadden.co.uk
Lettings
0161 474 8668
stockportlettings@julianwadden.co.uk
81-83 Wellington Road South
Stockport
SK1 3SL
Our headquarters house our marketing department, accounts and directors, providing a vital support service to enable our estate agents to do what they do best: selling and letting property
10 Moorside Road
Heaton Moor
SK4 4DT
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IF YOU BELIEVE YOU HAVE A GRIEVANCE, PLEASE WRITE IN THE FIRST INSTANCE TO THE RELEVANT BRANCH DIRECTING IT TO EITHER THE ASSISTANT MANAGER IF IT IS A SALES MATTER OR THE LETTINGS MANAGER IF IT IS A LETTINGS MATTER AS DETAILED ON OUR CONTACT US PAGE. |
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THE GRIEVANCE WILL BE ACKNOWLEDGED WITHIN 3 WORKING DAYS AND THEN INVESTIGATED THOROUGHLY IN ACCORDANCE WITH OUR COMPLAINT HANDLING PROCEDURES. A FORMAL WRITTEN OUTCOME OF THE COMPLAINT WILL BE SENT TO YOU WITHIN 15 WORKING DAYS OF RECEIPT OF OUR INITIAL ACKNOWLEDGEMENT LETTER AND YOU WILL BE INVITED TO MAKE ANY COMMENTS THAT YOU MAY HAVE IN RELATION TO THIS RESPONSE. IF FOR ANY REASON, WE REQUIRE LONGER THAN THIS TIME SCALE TO FULLY INVESTIGATE THE MATTER, WE WILL ADVISE YOU IN WRITING AND CONFIRM OUR REVISED RESPONSE DATE. |
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IF YOU REMAIN DISSATISFIED WITH THE RESULT OF OUR INTERNAL INVESTIGATION THEN PLEASE WRITE TO THE DIRECTOR OR BRANCH MANAGER OF THAT BRANCH IF IT IS A SALES MATTER OR IF IS A LETTINGS MATTER THEN PLEASE WRITE TO HEAD OF PROPERTY MANAGEMENT, 10 MOORSIDE ROAD, HEATON MOOR, SK4 4DT, IN ALL CASES WE WILL REVIEW THE COMPLAINT FURTHER. |
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FOLLOWING THE CONCLUSION OF OUR IN-HOUSE REVIEW WE WILL WRITE TO YOU WITH A FINAL WRITTEN STATEMENT USUALLY WITHIN 15 WORKING DAYS OF RECEIVING YOUR ESCALATED COMPLAINT. PLEASE NOTE THAT A COMPLAINT WILL NOT BE INVESTIGATED IF IT HAS NOT FIRST BEEN REFERRED TO THE ASSISTANT MANAGER OR LETTINGS MANAGER OF THE INDIVIDUAL BRANCH AND STAGE 3 COMPLAINTS MUST BE SUBMITTED IN WRITING IN ORDER FOR THE MATTER TO BE FURTHER INVESTIGATED. |
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IF YOU REMAIN DISSATISFIED WITH THE CONCLUSION OF THE IN-HOUSE
REVIEW OF THE COMPLAINT, YOU CAN REFER THE MATTER TO THE PROPERTY
OMBUDSMAN. PLEASE WRITE TO THE PROPERTY OMBUDSMAN USING THE ADDRESS
BELOW: |