CUSTOMER SATISFACTION SURVEY

Dear Customer,

In a continuous attempt to improve our service to you, I’d be extremely grateful if you could spend a couple of minutes filling in this short questionnaire. Our aim is to give you the best possible service, because by doing so, we hope you’ll recommend us to others and use our services again.

Please help us by giving your frank answers to a few simple questions because it is only by listening to what you say that we can improve our services. If the service you received was good then I’d like to hear about it, if it has not been up to scratch in any way I need to hear about it.

Thank you for your help.

Julian Wadden

Questions

Which branch did you deal with?
Which team member did you deal with?
How would you rate the service that was provided?
Were you dealt with in a friendly and professional manner when you visited the branch?
Was that colleague knowledgeable of the properties we were Selling/Letting?
Did they always return your call promptly?
How would you describe the overall level of service our company has offered you?
Very Poor Poor Average Good Outstanding

Would you recommend us to others?	Yes No
If we sold or let a property for you, what was the main reason for choosing us?
Did we offer our other services to you?
Do you have any comments or suggestions to improve our service or any complaints or grievances however small (your feedback would be particularly appreciated in the areas you may have marked us average or below)?
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